Strategies for Streamlining Online Customer Service

March 19th, 1997

Seminar by

How can you get the most out of your online customer service? This extraordinary presentation will demonstrate a combination of both automated and self-regulating methods for providing customer service online. You will discover that you can significantly reduce your staffing costs with these techniques :

  • Auto-response email boxes
  • Frequently Asked Questions (FAQs) with answers
  • Integrating your FAQs with email responses
  • Email newsletters/announcements
  • Email-based discussion groups (“listservs”)
  • Web-based discussion groups
  • Usenet-based discussion groups (“newsgroups”)
  • Intelligent search engines for your web site (both keyword- and concept-based)
  • Online databases that can be updated automatically by your customers via the Web