figleaves.com, is the global leader of multi-brand intimate apparel etailers. The figleaves.com website features 250 brands and more than 30,000 items of lingerie, swimwear, sleepwear, activewear, menswear and hosiery. Brands range from designers such as La Perla and Andres Sarda to basic Playtex and Wacoal. Additionally, figleaves.com provides quality service to over 70 countries worldwide.

Challenge:

After establishing a headquarters in the United States, figleaves.com came to the realization that if they wanted to compete in the global market, they would need an expert SEO company. They had already engaged another search marketing company to help them with aspects of SEO, but figleaves.com wasn’t reaping the benefits that they expected and were starting to experience a decline in natural search traffic. figleaves.com was seeing moderate traffic for a variety of keywords but not seeing the natural search conversion they expected. They wanted to increase natural search traffic to the most relevant pages without making visitors dig through pages of results.

Solution:

Knowing the reputation of Netconcepts and the work of their president, Stephan Spencer, figleaves.com chose to consult with Netconcepts to complete a Natural Search Audit of their E-Commerce site. “Netconcepts’ audit process showed us all the areas of our site that needed attention, and helped us understand how to prioritize them to achieve a search optimized site,” stated Richard Brooks, Search Manager at figleaves.com. Netconcepts prescribed an initial focus on resolving structural barriers like URL structure, linking, and navigation before moving on to content optimization and other SEO tactics. “Netconcepts really helped us to clarify what our priorities should be,” stated Richard Brooks. “Netconcepts’ expert analysis and prioritization of our SEO issues helped us rally the support we needed in our organization to make some real SEO progress.”

Results:

Netconcepts provided the SEO methodology and program structure figleaves.com lacked internally to fully capitalize on their natural search potential. Within the first months of implementing Netconcepts’ recommendations, figleaves.com had already experienced a 40% increase in their natural search traffic. “We now rank on page one on Google for three of our most important keywords: “swimwear,” “underwear,” and “bras,” stated Richard Brooks. One of the most important influences in increasing rankings is the acquisition of back-links. Already, figleaves.com has more than doubled their number of back-links. Indexation alone has risen over 15% across Google, Yahoo, and MSN to top 300,000. Ed Bussey, Senior Vice President and Head of figleaves.com US had this to say, “We got great buy-in during our discussions and have seen great results from your recommendations. When we want to improve our SEO strategy further, we will come back to Netconcepts.”

Problem:

Although Steve Spangler has this great persona in the offline world, it wasn’t translating very well to the online world.

“Our ecommerce site was terrible. No, it was worse than that. The website was abysmal,” says Steve. “I was getting one million viewers a week on TV but I was ashamed to send people to our site. After a first re-design (by another company) there will still problems. They knew nothing about SEO or how to translate the Wow Factor into sales. They could make a site that was aesthetically pleasing but they didn’t know how to wrestle the credit cards out of people’s wallets.”

After researching the problem Steve discovered Netconcepts and began a dialogue that continues to this day.

Solution:

The engagement with Netconcepts began with a website audit. We evaluated their existing site and made a whole raft of recommendations on how to improve it or do it better, as far as usability, functionality, search engine visibility, and making the site stickier. All of this had the goal of changing the site so that people will want to return to it again and again.

Steve Spangler Science liked the audit so much they asked us to implement our recommendations through a site re-design which we did, vastly improving the functionality of their ecommerce shopping cart site, and getting every page into Google. The whole site was re-built from the ground up to be search engine optimal.

Steve comments: “Netconcepts taught us to do things differently, to think differently about our web content and to write differently. I realized I was searching for the wrong thing. I had to learn to see the invisible stuff behind the web pages that make them rank well in the search engines. I had to stop thinking like a cataloger and instead draw upon my TV skills from the Four O’Clock News, I had to grab someone’s attention and keep them from clicking off to another site and Netconcepts helped me realize this”.

We also wanted to convey how entertaining Steve was. We did that through installing fun product demonstration video clips on the site and then later through suggesting Steve start a blog. We helped Steve through the whole blogging process: evaluating blogging software, designing the look-and-feel, and training Steve on how to write for blogs.

“The blog came about when I came to Netconcepts with an idea for a site re-design and they replied with the blog concept. What’s more, their concept was going to cost one-third less and be more effective than my original idea. I thought this honest, collaborative approach was great and in retrospect the blog was the right next thing to do. It gave our site more punch. Now it will become the cornerstone of my new speaker website.”

Netconcepts also assisted with email marketing: email strategy, with template creation, delivery and tracking, ensuring the goals of increasing visibility and usability were adhered to at each step.

Results:

Steve Spangler’s ecommerce site has grown in the past 18 months with revenue increasing three figures to mid five-figures a month..

Steve’s blog, although relatively new as of this year has already achieved a PageRank score on a par with his ecommerce site.

“A detailed analysis of our print catalog marketing plan revealed a direct correlation between catalog distribution and increased web traffic. However, a survey of our top customers revealed that they turned to our website to get MORE information on a product that interested them. Our high-content website not only answered their questions but prompted them to buy additional products that “grabbed” their attention.”

“Together we worked to make a very successful arm of my business. I am a tough client and I don’t have a six-figure annual web budget. Why did I agree to publish information in this case study? Am I concerned about our competitors getting a hold of it? Sure. But I have trust in Netconcepts to protect our innovative ideas and creative marketing strategies. Anyone can hire a web design company to “open up shop” on the internet. But just because a store is open doesn’t mean that anyone is shopping or buying. Netconcepts taught us how to turn shoppers into buyers and the key is have creative ideas, to think differently and to be innovative. It’s easy for our competitors to imitate (and we see it every day), but the real secret to internet marketing is to innovate. That’s why our competitors will always be 8 month behind. Thanks Netconcepts.” - Steve Spangler

(Also be sure to check out Steve’s testimonial for Netconcepts)